Velmira Customer Support
Frequently Asked Questions
Find quick answers regarding our luxury suits, order delivery times, payment options, and exchange policies.
Is the fabric stitched or unstitched?
Our designer lawn and formal suits are sold unstitched unless a specific product title or description explicitly indicates “Stitched / Pret”. Unstitched suits allow you the complete freedom to tailor the outfit to your exact bespoke measurements and preferred neckline or sleeve style.
How long does delivery take across Pakistan?
Orders are dispatched from our warehouse within 1–2 business days. Courier delivery typically takes 3–7 working days depending on your city (Karachi, Lahore, Islamabad/Rawalpindi receive priority 2–4 day delivery).
Is free shipping available?
Yes! Free standard delivery is automatically applied on all orders of Rs. 7,000 or more nationwide. For orders below Rs. 7,000, standard nominal courier charges apply and are calculated clearly at checkout.
What payment methods do you accept?
We accept Cash on Delivery (COD) nationwide across Pakistan, as well as direct Online Bank Transfers, JazzCash, EasyPaisa, and major debit/credit cards securely at checkout.
What should I do if an item arrives damaged or incorrect?
We double-check every suit before dispatch. If your package arrives damaged or you received an incorrect item, please notify us via WhatsApp at +92 321 2143638 or email velmirafashionwear@gmail.com within 7 days of delivery with photos or video of the issue. We will resolve it promptly via exchange or replacement.
Can I cancel or modify my order?
You can modify or cancel your order within 6 hours of placement by messaging our WhatsApp support team with your order number. Once the parcel is handed over to the courier, cancellation is not possible.