Refund policy

Return, Exchange & Refund Policy

At Velmira Fashion Wear, we are committed to providing our customers with quality products and a reliable shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing your order.

1. Return Period

Customers must report eligible return or exchange requests within 7 days of receiving their parcel, subject to the conditions mentioned in this policy.

2. Eligible Returns & Exchanges

We consider return or exchange requests under the following circumstances:

  • Wrong Item Delivered: If you receive an item different from the one you ordered.

  • Incorrect Design: If the delivered design does not match the design you ordered.

  • Damaged or Defective Product: If the product arrives damaged or defective.

  • Incorrect Parcel: If you receive a completely different item from the one you ordered.

The returned product must be the same item originally delivered to the customer.

3. Reporting Damaged or Defective Products

If you receive a damaged or defective product, you must contact us and send clear pictures of the product showing the issue within 24 hours of delivery.

Please ensure that the pictures clearly show the damage or defect so our team can review your complaint.

Important: If the required pictures are not submitted within 24 hours of delivery, your request may not be eligible for consideration.

After receiving the pictures, our team will review the issue and determine whether a return, exchange, or refund can be approved.

4. Non-Eligible Returns

Returns, exchanges, or refunds may not be accepted in the following circumstances:

  • If the product is damaged, stained, torn, or altered by the customer after delivery.

  • If the product has been used or damaged due to customer negligence.

  • If the customer receives the correct product and design but changes their mind.

  • If the issue results from improper handling or misuse after delivery.

5. Refund Policy

At Velmira Fashion Wear, we prioritize exchanges whenever possible.

A refund may be considered if:

  • The wrong item or an incorrect design was delivered.

  • The product arrived damaged or defective and the issue is verified by our team.

  • The issue cannot reasonably be resolved through an exchange.

All refunds are subject to inspection, verification, and approval by Velmira Fashion Wear.

Submitting pictures or a complaint does not automatically guarantee a return or refund. Our team will assess the reported issue and inform the customer of the decision.

If a refund is approved, the customer will be informed about the refund method and expected processing time.

6. Inspection & Approval

All return, exchange, and refund requests are reviewed individually. Velmira Fashion Wear reserves the right to approve or decline a request based on the reported issue, the evidence provided, and the conditions of this policy, subject to applicable consumer protection laws.

7. Contact Us

For return, exchange, or refund assistance, please contact our customer support team using the contact information provided on our website.

Thank you for choosing Velmira Fashion Wear. We appreciate your trust and support!